Behind Every Transition Is Someone Who Cares : Meet Kelly & Nickie

National Case Management Week | October 11–17, 2026

When a patient is preparing to leave the hospital, a loved one is transitioning into long-term care, or a family is faced with difficult decisions, having someone to turn to can make all the difference.

At Weston County Health Services, Kelly Page and Nickie Tedder are two of the people helping patients, residents, and families navigate those moments with compassion, guidance, and support.

In recognition of National Case Management Week, we're taking a moment to recognize the important work they do, much of which happens quietly behind the scenes.

Kelly Page: Helping Patients and Families Find Their Next Step

B.A., C.A.C., Notary Public | Discharge Planner & Social Worker Assistant | Swing Bed Coordinator

For nearly 11 years, Kelly Page has been helping patients and families navigate some of life's more challenging situations.

With a bachelor's degree in Communications and a minor in Psychology, Kelly brings an understanding of both people and communication to her work.

“This job has taught me that we all have times we need a helping hand to get through difficult situations,” Kelly shares. “Being ill or being a caregiver is a challenge most of us will have to face at some point, so having guidance to do so is invaluable.”

Kelly helps patients and families navigate discharge planning, community support services, financial assistance programs, insurance questions, housing resources, counseling, transportation assistance, and more.

She also connects individuals with community organizations and assists with advance directive resources and notary services, which WCHS provides free of charge at both the hospital and Manor.

For Kelly, the work goes far beyond paperwork or discharge instructions.

“We guide, we ask questions, find answers and provide resources.”

One message Kelly hopes more community members will take to heart is the importance of planning ahead. Preparing advance directives and financial and healthcare powers of attorney before they're needed can help ease the burden on families when unexpected situations arise.

Outside of work, Kelly enjoys spending time with her children, fiancé, and animals. She also loves getting outdoors in the Black Hills, although she's quick to joke that hiking is more like walking along trails near the trees.

“Trees make me happy,” she says.

It's that same down-to-earth personality and genuine care for others that Kelly brings to her work each day.

Nickie Tedder: Making Every Resident Feel Seen, Heard, and Valued

MSW, PCSW | Social Service Designee

For Nickie Tedder, caring for others isn't simply a career. It's a calling that began when she was just nine years old.

Nickie's journey into long-term care started when she volunteered at a nursing home. That early experience inspired her to become a Certified Nursing Assistant, spending nine years providing direct care in skilled and intermediate nursing settings.

She continued building her healthcare knowledge through nursing and EMT education, along with professional experience in geriatric psychiatric care and substance use treatment services.

Today, Nickie holds a Master of Social Work degree from King University in Bristol, Tennessee, and maintains her Provisional Clinical Social Worker License.

Despite her varied experiences in healthcare, one thing has remained constant: her heart has always been in long-term care.

“When the opportunity arose to join Weston County Manor, it felt like a return to where my heart has always been,” Nickie shares.

In her role, Nickie helps residents and families navigate admissions, long-term care funding resources, transitions, communication, and concerns. She works closely with the Manor's interdisciplinary team to help ensure residents receive individualized and compassionate care.

But what matters most to Nickie is building meaningful relationships.

“My goal is to create a safe and supportive environment where people feel heard, valued, and empowered.”

Some of her most rewarding moments aren't necessarily the biggest ones. They might be a smile from a resident, holding someone's hand, or offering reassurance during a difficult day.

“One of the most rewarding experiences is when someone seeks me out and says, ‘I've been looking for you. I need help.’ Those moments represent trust.”

Nickie also emphasizes the importance of the Manor's entire care team. Nurses, CNAs, and other staff members play an essential role in recognizing residents' needs and helping her provide meaningful support.

Outside of work, Nickie enjoys spending time with her husband and best friend of nearly 14 years, riding motorcycles and horses, and appreciating life's everyday moments.

Two Roles, One Shared Mission

While Kelly and Nickie serve in different roles, their work is closely connected.

Kelly primarily focuses on discharge planning, referrals, and helping patients identify resources as they prepare to leave the hospital or transition to another level of care.

Nickie helps coordinate admissions and supports residents and families once they become part of the Weston County Manor community.

Together, they maintain ongoing communication, share important information, and help ensure patients and families experience a smooth transition.

“Kelly and I work closely as a team to ensure a seamless experience for residents and families throughout the admission and care process,” Nickie explains.

Their partnership is an important part of providing continuity of care across WCHS.

And while many people may not see the phone calls, coordination, problem-solving, and countless conversations happening behind the scenes, their impact is felt by the people they serve.

More Than a Job. A Helping Hand When It Matters Most.

Case Management and Social Services are about more than connecting people with resources. They're about making sure patients, residents, and families know they don't have to navigate difficult moments alone.

Whether it's helping a family plan for the future, assisting someone with a transition in care, or simply being there to listen, Kelly and Nickie remind us that compassionate care extends far beyond the bedside.

During National Case Management Week, we proudly recognize Kelly and Nickie for their dedication, compassion, and the difference they make for our patients, residents, families, and community.

Thank you both for everything you do at Weston County Health Services!